Sales & Support

FAQs

We have answers to your frequently asked questions about STI. If you can't find what you're looking for, please contact a friendly STI customer service representative today.

Frequently Asked Questions

Product Information

Where can I find exact product specifications? (+)

The most accurate specifications are contained within the product sales data sheet and/ or the installation sheet.

Where can I view or download product sales data sheet/ installation sheet information? (+)

You can download or view this information whilst in the product page by clicking on the specific product number literature tab, which can be found in the upper right hand corner of the product page. Alternatively, you can click on the literature tab, which is on the main navigation bar and select by Part Number Order.

How can I get more information in other languages? (+)

We have many product sales data sheets and installation sheets available in various languages. Please view our Product Literature page where you will find the various languages we supply the information in. If you do not see information you need in your language, email us with a specific request along with your contact information and we will work with you to provide the literature in your native language.

Pricing & Ordering

Product Pricing (+)

All prices are quoted in GBP pounds sterling and will be subject to V.A.T in the UK. Export prices - goods shall be delivered FCA Seller’s premises, as per Incoterms ® 2010 Rules. Freight and insurance will be quoted separately.

Payment is to be made in GBP pounds sterling by BACS (electronic bank transfer) payment method.

Where can I purchase STI products? (+)

View our where to buy guide here or call our sales department on +44 (0) 1527 520999 or email us and we will assist you with your enquiry.

Shipping & Invoice

Can I track my order once it is shipped? (+)

Call our sales department on +44 (0) 1527 520999 or email us for a POD.

I received my order, but where is my invoice? (+)

Invoices are never sent with domestic order shipments, they are always sent separately 1-2 days after dispatch via postal mail.

Delivery Terms: UK Mainland

Shipping charges (+)

Carriage is charged on orders subject to our terms and conditions. All cages including custom cage orders, extinguisher cabinets and enclosures will be quoted at cost. This is due to the size of the cartons, which may on some occasions require a dedicated vehicle.

Standard delivery (+)

All orders will be sent by carrier and delivered next day between 09:00 & 17:30 subject to availability and weight of package

Guaranteed or special delivery (+)

Please request a quotation at the time of placing a purchase order.

Cage, Cabinet & Enclosure deliveries (+)

All cages including custom cage orders, extinguisher cabinets and enclosures will be quoted at cost. This is due to the size of the cartons, which may on some occasions require a dedicated vehicle.

Delivery Terms: Non UK Mainland

Shipping Charges (+)

Please request a quotation at the time of placing a purchase order.

Delivery Terms: Brexit - Export EU

Shipping after Brexit (+)

STI already ship to the ROW (rest of the world) and has an EORI number in place.

Should the UK leave without a deal then STI would adopt the WTO regulations until trade deals are put in place with the EU.

Delivery Terms: Export

Export Terms (+)

Our prices are quoted in pounds sterling. Duty and tax will be payable by the receiver. For customers own carrier/haulier, FCA STI Works, Bromsgrove, United Kingdom, Incoterms ®2010 will be applicable. For use of STI’s carrier/haulier, CPT will be the applicable Incoterms ®2010 unless otherwise agreed at time of receipt of purchase order. Various carriage options are available upon request. Please contact us prior to placing your order should you wish to discuss.

Export Documentation
This chargeable service is available upon request.

Lithium Batteries
Please note if your order contains Lithium Batteries you will need to advise your forwarder the shipment contains Lithium Metal batteries.